Cancel a bill

Cancel a bill when it was made by mistake or the sale should not continue.

Before you start

1. Open the correct shop.
2. Check the bill number, customer, items, and payment.
3. Decide if items should go back to stock.

Steps (counter bill)

1. Open Billing History.
2. Find the bill.
3. Tap Cancel bill.
4. Choose:
   • Restore to inventory — put items back in stock and keep the bill under Cancelled.
   • Remove permanently — put items back in stock and delete the bill from history.
5. Confirm.

Steps (online order bill)

Cancelling an online bill also removes the online order from your Online Orders history and from the customer’s order list. This cannot be undone.

1. Open Billing History.
2. Find the online bill (it shows as Online).
3. Tap Cancel bill.
4. Read the warning.
5. Type the word online in the box.
6. Then choose restore stock, or remove the bill.

Until you type online, the cancel buttons stay locked.

What happens next?

• Counter bill: the bill is cancelled (or removed). Stock is restored if you chose that.
• Online bill: same for the bill, and the online order is removed for you and the customer. They will not see that order in their history.

Having trouble?

• If Cancel bill is not shown, check your staff role in Roles and access.
• To cancel an order before you make the bill, use Cancel an online order.