Cancel an order

Cancel an online order when you cannot complete it.

When you can cancel from Online Orders

Cancel is shown before you save the bill — while the order is still being packed.

1. Open Online Orders.
2. Open the order.
3. Tap Cancel if you see it.
4. Choose why (the customer can see this).
5. Confirm.

Stock that was kept aside is freed.

When cancel is not shown

You cannot cancel from Online Orders after:

• the bill is saved
• the order is marked Delivered or Customer picked up (finished)

If the order is already finished, leave it in History. Do not try to cancel it.

If you already made the bill

Cancel the bill from Billing History, not from Online Orders.

You must type the word online to confirm. That also removes the online order from your history and from the customer’s order list.

Full steps: Cancel a bill.

What happens next?

• Cancel from Online Orders: the order moves to History as cancelled. The customer is told why.
• Cancel the online bill from Billing History: the order is removed for you and the customer. It will not stay in history.

Having trouble?

• Fresh request you do not want to take → Reject an order.
• Need to cancel money after billing → Cancel a bill.