LocalShopWala Help
Support

Frequently asked questions

Short answers for shopkeepers — billing, orders, stock, and everyday shop work.

Last updated: 2026-09-03

Frequently asked questions

Short answers for shopkeepers. Simple English.

Common questions

How do I start?

Create an account, create your shop, choose a plan, add products in Inventory, then make your first bill from Billing. Read Getting started.

Can I manage multiple shops?

Yes. Use Switch shop. Each shop has its own stock, khata, sales, online orders, and settings.

How do I set up GST billing?

  1. Save your GST number in Settings → Store profile.
  2. Turn on GST tax invoices in Settings → Configuration.
  3. Set GST % on products if needed.
    Full guide: GST tax invoices.

Which payment modes are supported in Billing?

Cash, UPI, Udhar, Split, and share payment link. Set UPI ID first for UPI / links. Udhar needs customer name and phone.

Does LocalShopWala take my UPI money?

No. Customer pays your UPI ID. The app does not auto-check your bank — mark Payment received after you see the money.

Make the bill, then share WhatsApp / SMS / copy link. For an online order, the customer also sees Pay with UPI on their order page. Guide: Share a UPI payment link. Unpaid bills: Pending payments.

Can I show payment QR on a counter phone?

Yes. Set up Counter payment QR in Settings → Online Store. When you share a payment link, tap Refresh on the counter phone so the customer can scan. Guide: Counter payment QR.

Why can I not complete an online order?

If payment is still pending, finish payment first. Then mark Delivered or Customer picked up. Guide: Complete an order.

Can I cancel an online order after I make the bill?

Not from Online Orders. Cancel the bill in Billing History. Type the word online to confirm. That also removes the order for you and the customer. Guide: Cancel a bill.

Can I cancel an order after it is delivered?

No. Finished orders cannot be cancelled from Online Orders. Only cancel the bill from Billing History if you must correct records.

What is the difference between a simple bill and a GST bill?

A simple bill is a normal receipt — products, quantity, and total. No CGST/SGST breakup.

A GST tax invoice adds your GSTIN, GST % on lines, and CGST/SGST (or Total GST when rates mix). You need GSTIN, Pro plan, and GST turned on in Configuration. Read Simple bills and GST tax invoices.

How do I turn on GST on my bills?

  1. Add GST number in Settings → Store profile.
  2. Open Settings → Configuration → Invoice & receipts.
  3. Turn on GST tax invoices and choose how GST applies.
  4. Set GST % on products in Inventory if needed.
  5. Read the full guide: GST tax invoices.

My bill does not show CGST and SGST. Why?

Common reasons:

  • GST tax invoices is off in Configuration.
  • GSTIN is not saved in Store profile.
  • All products are at 0% GST.
  • You are viewing a simple bill, not a GST tax invoice.

Check GST tax invoices — Having trouble.

Can I import products from Excel?

Yes. Use Inventory → Bulk Import with Excel or CSV, up to 100 products and about 1.5 MB. If some rows fail, the good ones still save — fix the failed rows and upload again. Guide: Bulk Import.

Can I sell sizes or colors of the same product?

Yes. When adding a product, choose Has sizes or colors. Each choice has its own price and stock. Change a row in the Variants table — you do not need to reopen option setup. Guide: Sizes, colors & options.

What if I cannot add more products?

Your plan has a product limit. The app shows Plan limit reached — tap View plans to upgrade, or delete unused products. Guide: Subscription overview.

Can AI add products?

Yes, when you have AI credits. Use AI Bulk Add with an invoice photo (or shelf photo) or voice, then check every field before saving. Guide: Add products with AI. If AI cannot read the photo: AI could not read my invoice.

Can customers order online?

Yes, if your plan supports the online store. Open Settings > Online Store, set open status, pickup/delivery, and share your store link or QR poster.

What should I do if I cannot login?

Check phone and password, use Forgot password, and wait if you see Too many wrong attempts.... For blocked shops, email support@localshopwala.com.

Need more help?

Contact LocalShopWala Support. We are happy to help you run your shop.

Contact supportEmail